China
TECHNICAL SUPPORT SPECIALIST(HANGZHOU)
Industry:
IT & Telecommunications
Career level:
Mid-level
Employment type:
Full time
Job location:
CHINA, Zhejiang
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Chinese, English
Driving license:
No
Job role
WHO YOU ARE
General understanding of the end users's needs, IKEA business processes, Digital products and platforms at IKEA
General knowledge of relevant technology standards, trends and innovations, IT service management, processes and toolsets, procedures and guidelines
Extensive knowledge of IKEA IT policy, guidelines and principles as well as information security and how to use them in daily job tasks? Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets
General knowledge of the IKEA Digital landscape (Central and Country) and how it works for the IKEA Business General knowledge of the IKEA IT Infrastructure standards and environment General understanding of the business impact of service requests and incidents within the Country
Basic knowledge of project and change management General knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values Ability to communicate confidently and clearly in EnglishSelf-reliant and motivated with a proven ability to work as part of a team as well as independently
YOUR RESPONSIBILITIES
Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixedasset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
Lead or support onsite project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations
Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after- hours support for business critical issues, aligned with Central Group Digital service operations framework
Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions
Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
Provide handson basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (eg laptops)
Benefits
Medical insurance
Company background
关于IKEA
Founded by Ingvar Kamprad in 1943 as a tiny Swedish mail-order catalog business, today IKEA is a global home furnishing brand that lives in the hearts of the many people. One of the world's top furniture retailers, IKEA sells Scandinavian-style home furnishings and other housewares in about 422 stores in some 50 markets.
