China
PUBLIC AREA MANAGER
Industry:
Hospitality
Career level:
Manager
Employment type:
Full time
Job location:
CHINA, Hainan
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Chinese, English
Driving license:
No
Job role
Work Locations
:
Hilton Hainan Ocean Flower Island
Danzhou 570000
A Public Area Manager is responsible for overseeing the cleanliness of public areas to deliver an excellent Guest and Member experience while managing and training staff and organising regular deep cleaning tasks.
What will I be doing?
As a Public Area Manager, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:
Responsible for overseeing and ensuring the cleanliness of all public areas
Manage, train and develop the public area cleaners
Carry out lost property procedures
Manage customer service issues quickly and effectively
Manage master keys in his/her possesssion
Organise regular deep cleaning tasks, eg monthly deep cleaning and carpet shampooing
Report maintenance issues to Maintenance/Engineering Department
Patrol Front of House areas and Public Toilets regularly throughout the shift
Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
Ensure a thorough handover to Housekeeping teams
Carry out preventative maintenance on equipment
Ensure team members comply with hotel security, fire regulations and all health and safety legislation
Carry out any other reasonable task set by the hotel's management
Provide excellent Guest service
What are we looking for?
A Public Area Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Excellent organisational and planning skills
Accountable and resilient
Good communication skills
Ability to work under pressure
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous hotel or leisure sector experience
Previous experience at Supervisory level
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand: Hilton Hotels & Resorts
Shift
: Day Job
Job Level
: Manager
Job
: Housekeeping and Laundry
Benefits
Meals
Company background
Hilton is one of the world’s fastest-growing hospitality companies, with 18 hotel brands and more than 6,100 properties across the globe. The company has welcomed more than 3 billion guests in its 101-year history and employs over 420,000 team members in 119 countries and territories. Hilton Team Members hold positions in corporate and hotel careers ranging from technology, sales and marketing, guest services, food and beverage, and beyond.
