China
FLOOR MANAGER
Industry:
Hospitality
Career level:
Manager
Employment type:
Full time
Job location:
CHINA, Hainan
Salary offered
Negotiable
Requirements
Education:
Bachelor's Degree
Experience:
2-5 years
Languages:
Chinese, English
Driving license:
No
Job role
Work Locations
:
Hilton Hainan Ocean Flower Island
Danzhou 570000
A Floor Manager is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Manager, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Housekeeper will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards
Aware of all room categories and amenities
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost property procedures
Ensure guest laundry is cleaned and delivered in a timely manner
Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Represent the needs of the team to others in the hotel
Be environmentally aware
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Committed to delivering a high level of customer service
Positive attitude
Good communication skills
High standards of cleanliness
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in the hotel/cleaning industry
Experience in managing/supervising a team in a similar role
IT proficient
Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand: Hilton Hotels & Resorts
Shift
: Day Job
Job Level
: Manager
Job
: Housekeeping and Laundry
Benefits
Meals
Company background
Hilton is one of the world’s fastest-growing hospitality companies, with 18 hotel brands and more than 6,100 properties across the globe. The company has welcomed more than 3 billion guests in its 101-year history and employs over 420,000 team members in 119 countries and territories. Hilton Team Members hold positions in corporate and hotel careers ranging from technology, sales and marketing, guest services, food and beverage, and beyond.
