China
ASSISTANT SPA MANAGER
Industry:
Beauty & Fashion
Career level:
Manager
Employment type:
Full time
Job location:
CHINA, Hainan
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Chinese, English
Driving license:
No
Job role
Work Locations
:
Hilton Hainan Ocean Flower Island
Danzhou 570000
An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.
What will I be doing?
As an Assistant Spa Manager, you will be responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience. An Assistant Spa Manager will also be required to help achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist Spa Manager with managing operations
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Assist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development
Assist Spa Manager with the recruiting, managing, training and development of the team
Assist Health Club Manger in meeting revenue targets
Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
What are we looking for?
An Assistant Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Supervisory experience within the spa industry
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Passion for customer service
Ability to meet financial targets
Relevant qualifications
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand: Hilton Hotels & Resorts
Shift
: Day Job
Job Level
: Manager
Job
: Spa, Health Club, Recreation
Benefits
Meals
Company background
Hilton is one of the world’s fastest-growing hospitality companies, with 18 hotel brands and more than 6,100 properties across the globe. The company has welcomed more than 3 billion guests in its 101-year history and employs over 420,000 team members in 119 countries and territories. Hilton Team Members hold positions in corporate and hotel careers ranging from technology, sales and marketing, guest services, food and beverage, and beyond.
