China
ASSISTANT FRONT OFFICE MANAGER
Industry:
Hospitality
Career level:
Manager
Employment type:
Full time
Job location:
CHINA, Hainan
Salary offered
Negotiable
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Chinese, English
Driving license:
No
Job role
Work Locations
:
Hilton Hainan Ocean Flower Island
Danzhou 570000
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand: Hilton Hotels & Resorts
Shift
: Day Job
Job Level
: Manager
Job
: Guest Services, Operations, and Front Office
Benefits
Meals
Company background
About Johnson Controls
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that's safe, comfortable and sustainable. Our diverse global team of 105,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments
Our commitment to sustainability and our legacy of innovation spans more than a century, dating back to our roots in 1885 and our invention of the first electric room thermostat. We provide meaningful opportunities to learn from the best and brightest in the industry. Your work will impact lives around the world. We give people the perfect environment, support and opportunities to make themselves the very best they can be. We trust them with our tomorrow. They can trust us with their talent. We are committed to powering the customer mission and creating greater value for our stakeholders through strategic focus on our buildings expertise.
